In November a good friend of mine Charlotte Britton, conducted a survey with businesses in Yorkshire to find out how companies in the region were utilising social media marketing. One of the most interesting statistics I noticed was that 75% said social media had been responsible for creating positive PR about the company and 40% saying social media had helped mitigate PR problems. Those are quite bold statements but here are some of the other interesting headline statistics: 82% of respondents said they used LinkedIn to promote their business with 67% saying there key individuals were using LinkedIn to promote ...

I have been really busy recently, with this launch and that, but in my spare time I have been reading quite a lot on the ROI of social media and scratching my head. As more and more of these amazing buzz monitoring tools spring up out of the woodwork providing us with this set of data and that, it seems the big question is still what is the return on investment from social media? Sure data is all good and well but unless you have someone with half a brain who can process that data and tell you why this spike in conversation took place it’s pretty much useless – as useless as giving a caveman a microwave. ...